Return Policy

Do you accept product returns or exchanges?

We strive to offer 100% customer satisfaction and want you to enjoy our cashews nuts & butters as much as we do!

We will accept returns for any reason on a product bought directly from our website for up to 30 days after receipt. We will refund your purchase price, less return shipping charges.

If you are not satisfied with our products please explain the reason, you can email us or call us on 0203 638 1780 between Monday to Friday 9:00am - 17:00pm.

Once we receive your returned product, a credit via original method of payment will be processed within 7-10 business days.

If you wish to return your product at your own cost, please send to:

Prime Earth Foods Ltd

1417-1419 London Road


SW16 4AH

United Kingdom

If you purchased from a retailer, please contact that retailer with your return or exchange request. If you have a damaged product, please contact us for assistance.